Returns
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- No final sale items
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can login to your DuraClear user account and follow the automated return process, or you can contact us at support@duraclearacrylics.com.
Free return shipping will be provided and all returns will need to be sent to the following address:
DuraClear Acrylics
c/o One Apollo
2316 S Fairview Street
Santa Ana, CA 92704
Return requests will be processed within 2 business days. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without authorization will not be accepted.
Upon receiving the returns, a full refund will be processed within 1 business day.
You can always contact us for any return questions at support@duraclearacrylics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@duraclearacrylics.com.